In a traditional business setting, particularly for organizations still relying on legacy systems, it’s common for applications and systems to operate in a disparate or siloed environment. Essentially, this means that the data in each system is stuck in that system unless employees manually transfer it from one to another. This is a time-consuming process, and it’s also extremely error-prone. Data is a precious resource for any business, but it’s only good if it’s accurate and up to date. This is one of many reasons modern companies are ditching legacy systems and pursuing .
This is where businesses start getting rid of their old systems and replacing them with modernized digital and software solutions. A crucial part of this process is application integration. Simply put, it’s a method of making separate systems and applications communicate with and share data. These integrations allow your business to operate in new ways and improve productivity and data analysis when used correctly. Integrations can even help you create new and better business processes altogether.
Application integrations also depend on the event-driven architecture. One application sends a request to another application or server with a request response and has to wait for a response before any action is taken. This process is repeated for every step. This is an evolution of the standard request-response architecture still used by some applications.
With event-driven architecture, complex events can be processed simultaneously, making systems much more efficient. Here are some ways application integrations can improve your business.
Your technology is important, but you have no greater resources than your customers. Integrations allow your customers to interact with your business like never before. They’ll be able to search your site more easily and shop from anywhere.
You can provide better customer support and integrate digital communication with your support center. Customers can contact your support agents via their preferred methods, creating a more memorable, personalized experience.
The more you integrate your software, the easier it will be to adapt to new technologies as they become available. You’ll undoubtedly continue finding new and exciting ways to take advantage of application integration.